Support FAQ

Having problems with software installation, activation, or program usage? Check the pages below first:

Technical Support

Stat-Ease offers free technical support to its annual network license users and those with current Annual Support & Maintenance (AS&M) agreements. Contact us for assistance.

Business hours: 8:00-4:30 Central Time

Technical Support: Installation, activation, and software troubleshooting.
Statistical Support: Setting up and analyzing a design, general statistical questions.
Limited Support: Activation assistance and direction to relevant documentation.

Design-Expert/Stat-Ease 360 Support Schedule
Version Maintenance Updates Technical Support Ends Statistical Support Limited Support Ends
Version 23 (Current) Yes 10/31/2026 Yes (limited) 10/31/2028
Version 22 No 10/31/2025 Yes (limited) 10/31/2027
Version 13 No 12/31/2024 No 12/31/2026
Version 12 No 07/31/2023 No 07/31/2025

Versions not listed in the above table are no longer supported. Contact us to inquire about an upgrade.

Statistical Support

Before going any further please avail yourself of the educational resources laid out in one of these sites—whichever fits your situation best:

If you still have questions, we offer advice on DOE ("StatHelp") to customers with a valid subscription license or AS&M. Please contact us and include your 16-digit serial number. The serial number can either be found in your Stat-Ease website account or under Help > About... in the software.

StatHelp services are provided as general guidance for the use of Stat-Ease software. We do not guarantee specific outcomes or results. General StatHelp is not a substitute for formal statistical consulting. More details can be found here.

DOE Resources

You will find a wealth of information in Mark Anderson's bi-monthly email newsletter, the DOE FAQ Alert. Sign up to receive the latest FAQ's, alerts to timely articles, free software updates, and interesting tidbits.

Stat-Ease offers a large collection of case studies and articles on DOE. Look for applications in your industry.

Stat-Ease provides free webinars on DOE topics. Register for upcoming webinars here. Also on that page are listings of past webinars with recordings that you can view at your leisure. Follow the Stat-Ease YouTube Channel to get complete access to all videos.

DOE Training

Stat-Ease provides workshops for beginning through advanced experimenters. Click here for a schedule of upcoming classes and prices. If you have more than 6 team members to train, consider a private workshop for your team.

For those of you who don't have the time or money to attend a live workshop, we offer a variety of eLearning courses through the Stat-Ease Academy. Learn basic statistics and the fundamentals of DOE at your convenience. No traveling necessary! All courses are available free of charge.

For public courses, we offer multi-student, multi-class, and academic discounts. If you have questions about any of our training options, please contact our Workshops team.